Grievance Redressal Committee
Establishment of a Grievance Redressal Committee:
In compliance with the AICTE regulations for addressing grievances of students, parents, and staff in technical institutions, the Grievance Redressal Committee of Erode Sengunthar Engineering College has been constituted for a period of two years, comprising the following staff members in various positions to enquire into the nature and extent of grievances. The Committee shall recommend appropriate actions to be taken at the institutional level for their redressal.
A mail ID has been created under the name [email protected] in addition to the physical complaint boxes. Whenever a complaint is received, the Committee will convene a meeting and inform the complainant at the earliest possible time.
Grievances Redressal Committee Members
| S.No | Name of the Member | Designation | Position | Mobile Number | Mail Id |
|---|---|---|---|---|---|
| 1 | Dr.V.Venkatachalam | Principal | Chairman | 9442132706 | [email protected] |
| 2 | Prof. Solomon V Anbuchelvan | Associate Professor/ English | Convener | 9894723137 | [email protected] |
| 3 | Prof. K. Balasubramanian | Assistant Professor/ Bio Medical | Co-Convener | 9566597676 | [email protected] |
| 4 | Dr.T.Usharani | Associate Professor/ Chemical | Senior Member | 8883208346 | [email protected] |
Mechanism of the Grievance Cell :
Collection of grievances through various modes such as in person, email, online link , tutors complaint boxes and year in-charges.
Analyze the root cause of the problem through periodic meetings with the committee members.
Identifying alternate course of actions.
Finding the best feasible solution
Report submitted to Principal and Management for approval
Implementing the solution
Collecting feedback from the person concerned.
A meeting is conducted periodically to discuss the issues and identify feasible solution. However, based on the severity of the problem, meetings are conducted immediately to solve the problem.